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CUSTOMER CARE

North Georgia Embroidery started off with one vinyl cutter, we have now grown into screen printing, sublimation, embroidery and of course vinyl! We do everything from singles to large orders and are always accepting custom orders! 

A little about the woman behind the madness: 
Everything that comes from North Georgia Embroidery is hand pressed/ created by me, Amber. I am a momma to two little boys and wife to one very supportive husband who is always encouraging me! What time isn't spent in the office is usually spent outdoors with the boys or behind the camera (A. Patten Photography). 

Have any questions or concerns? 

We’re always ready to help!

 

 

Call us at

770-845-9835 

or send us an email to:

ngaembroidery@gmail.com

Thanks for submitting!

RETURNS

RETURN POLICY

Return Policy & Process:

 When returning an item, please take note of the following as we remain firm on our return policy with all of our customers.

  • Shipping will not be refunded on any returned items and return shipping cost is the responsibility of the customer when shipping items back to us.

  • We need to be notified of any return(s) prior to sending them to us.

  • We do not offer refunds. No exceptions. We will however exchange your item for a different size if available!

  • Store credit will be given for the purchase price of all eligible returned merchandise (see below and note ALL steps on how a return is eligible).

    • Returns must be received in original, unused condition  and a return form supplied by us & thoroughly completed. If you cannot locate the original invoice, please print and include a copy of the order confirmation emailed to you.Returns received without supporting documentation will be delayed in receiving store credit.

  • Returns must be post marked within 15 (fifteen) days of the date you receive your shipment. No exceptions. Any returns postmarked after 15 days of the date you receive will be rejected, and you will be required to pay a reshipping fee to receive your merchandise back.

  • CLEARANCE AND CUSTOM PRINTED SALES ARE FINAL AND ARE NON-RETURNABLE. WE ENFORCE THIS POLICY STRICTLY AND STORE CREDIT WILL NOT BE GIVEN FOR RETURNED ITEMS MARKED AS CUSTOM, CLEARANCE, DOORBUSTERS, DEALS, OR SALE ITEMS.  *SPECIAL DISCOUNTS OVER 30% ARE ALL SALES FINAL.

  • If an item has stains, smells of cigarette smoke, perfume, or deodorant, has animal hair, or any appearance of being worn, it will not be accepted as a return and you will be responsible for the reshipping fee.

  • Store credit is issued within 5 business days of the return arriving at the warehouse. You are notified via email that store credit has been issued, along with instructions on how to redeem it.

FAQ

Do you provide International delivery?

 

We do not at this time, we are currently able to ship within the US. 

 

How do I return an item?

 

Please see the Return Tab above, if you still have questions feel free to reach out! 

 

Do you Accept Custom Orders?

 

Of Course! We are always accepting custom orders. Pricing will depend on materials and deadlines that are given. 

How do I track my order?

 

Once your order is complete you will be emailed with your tracking number! Everything ships USPS unless you specifically ask for it to be mailed UPS or FEDEX.

 

Can I order just one custom shirt?

 

Custom Orders can have any quantity, again pricing will depend on the quantity, materials and deadlines that are given. 

 

How do I place a custom order?

 

To place a custom order please give us a call or send us an email. Please include artwork (logos etc) and a brief idea of what you are wanting. Then we will be able to give you a price for your job. 

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